I purchased my live sonogram and it won't download, when I select download.
***** Only a Mommy account is eligible to download the video stream and a Mommy account does NOT provide live viewing since the mommy will be present at the ultrasound.
Download methods will vary based on the device and browser you are using to access the website.
For Google Chrome you can simply click the download link and the download will start automatically.
For most other browsers you would right click the download link and select "save target as" or "save link as"
For downloading directly to a mobile device you will need to use a download manager app with a built in browser:
A few free options are:
For Android Users - MP4 Video Downloader https://play.google.com/store/apps/details?id=com.hw.avd&hl=en
Both apps are free and developed and provided by other parties. We cannot provide support for those products.
Thanks for your request. This issue you reported is a known issue. For more information, please visit our support forums.